Do you know how to recognize and control emotions in business?
Emotional intelligence is the ability to identify and manage your own emotions as well as the emotions of the people around you.
Learn how emotions shape your thoughts and actions so you have better control over your behavior.
The better you are aware of emotions, the better you will understand yourself and others, improve your communication skills and build stronger and fuller relationships.
Do you know that different emotions lead to different actions?
Emotions have two purposes: Thought through emotions, tries to stopan action, one’s own, or someone else’s. Thought through emotions tries to startan action, one’s own, or someone else’s. Anger, for example, is an attempt to stop someone else’s action.
So imagine if you are a manager and someone in your team is in anger – he will try to stop your job or the job of others.Don’t you want to know how to deal with this employee?
Fear is an attempt to start one’s own action, to escape.
If you are a salesperson and your client is angry, he tries to stop you with his anger.Don’t you want to know how to handle angry clients?
🟠 How to deal with the emotions of your colleagues?
🟠 Are you affected by the emotions of your team or clients?
🟠 Why communicating with some people is easy and with others, it is like you are on the battlefield?
🟠 Do you know whom you can trust and whom not?
🟠 How to deal with the emotions of your clients?
🟠 Can you control your emotions and the emotions of others?
🟠 Do you want to understand people and their emotions?
🟠 Maybe you feel anxiety sometimes, but you don’t know why?
Emotional intelligence is an important quality for business leaders, managers, HRs, and salespeople.
If you are a manager, this knowledge will increase your self-awareness and will open your eyes concerning your team, and sometimes can even save your business. In this video training, you will see how to move people with emotions. Because motivation and emotions are connected.
You will learn how to control your emotions in order to avoid negative long-term effects and not taking impulsive careless decisions.
If you are a salesperson, this is the way to save time with some clients and even a way to make them buy. And most important for salespeople – how not be affected by negative emotions on the phone or face to face.
Life is full of emotions and either you control and play with them or they control you and then you become an emotional marionette.
How to see through the mask of people and how to protect yourself from being affected by their emotions?
How to control the emotion, so that the person be moved up to the positive emotion where his/her beingness, competence, self-esteem, honesty and communication is increased.
For me, the training was very interesting, to a great extend it “opened my eyes” about the reasons why people behave in a certain way.
This is extremely exciting! I learned helpful things not only in my business but also in my private life. I strongly recommend this training.
I am very satisfied, every training of Marc is very useful.IDEAs FreeBoss are professionals.
Ivelina Dimitrova, Sales manager
Unique in itself, very useful when you work with people. I use this in my job and for myself.
Ivelin Markov, Manager
The knowledge of the emotional tone scale is very impressive.And it is so true that if your coworkers are down in the emotion this affects you, especially when you are a manager. Knowing the emotional tone scale is a preventive mechanism. Thank you!
Alexander, Business Owner
I am very glad that I came across Marc’s training, I learned many useful things that I apply everywhere. Your success is guaranteed with Marc De Turck.
There are many training tools concerning emotions but this one is unique because it is mathematically precise. Emotions explained with real-life examples. Emotions presented on a simple and easy to remember tone scale with exact numbers, their effect on the person, his job, communication, correct estimation, and honesty.
People with high emotional intelligence find it easier to create and maintain interpersonal relationships and better fit into group activities. They better understand their own mental state, which has a positive effect on stress management, and are less likely to suffer from depression.
You can watch emotional intelligence video anywhere, anytime.
Trainer: Marc de Turck
Marc De Turck is an international trainer and coach with more than 25 years of experience. He has held seminars for top executives and leaders across Europe, Asia, North and South America. He has helped over 40000 business owners, managers, and salespeople to improve their motivation, organization skills, sales techniques, time and stress management, and strategic planning.
GET ACCESS TO THE VIDEO. This video will give you precise knowledge of emotions.
Perfect: The seminar on conflict prevention and resolution was:
- Not loaded with terminology;
- Delivered in an entertaining way;
- Logically structured;
- Interesting in the communication with the participants
Thank you for the wonderful seminar.
The lecturers were extremely communicative, they well complement one another.
I have learned a lot of new things that I hope will use successfully.
The seminar was useful for me because I learned how I can “order” even better my way of life – professional and personal. Thank you!
It was pleasure for me to take part in this seminar, on which I learned, systematized things, what I met in the past and intuitively recognized in my personal and professional relationships.
Thank you for your attention and for the interesting seminar you presented to us.
I wish you a lot of achievements and personal success!
Thank you for the precious moments! The skill to communicate is something which we as human beings easily lose and fall into conflicts. To be able to handle them even when they seem bigger or higher than us is as important as knowing the ways in which we can fall in them. I am happy I’ve been with you and see you again!
D.P.Senior administrator HR
I hope to be able with the help of the seminar to handle the conflicts between my colleagues (and the anger in me).
For me the seminar was very interesting, in a great extend it “opened my eyes” about the reasons why people behave in a certain way. In the last part the emotions came a little bit too much for me. The concept is very interesting and I would like to read the book.
For me today’s seminar was interesting because I explained to myself some behavioristic, emotional and other phenomena about the people around us. I liked also the systematization of the approaches which can be used to gain results in already created problematic situation as well as methods for avoiding such situations.
L.P.Head of Business Development and Sales
I want to express my good feelings towards both of the lecturers. They are two wonderful lecturers not only in theory, but also in the practice. All the information we received (despite it more difficult perception) is involved in our everyday life (in personal and professional aspect).
The good systematization will help us to see from a different angle the colleges beside us and to be able to understand them.
Thank you for the wonderful presentation and I hope we will have future meetings!
Thank you for the way of presentation of the lecture and my view about the management has changed in another direction, having in mind how we can look at the team and team work.
It was very useful for me to have practical and specific example in the management of an organization.
My personal benefit from the seminar is big and I hope I will implement it in the future.
Thank you to Mr. Marc De Turck and Mr. Imre Toth for the presented subjects. For me this was a new theme and field of knowledge.
I wish success to the whole team and I am looking forward to see you!
Interesting techniques concerning emotions and the tone scale.
P.G.Chief of operations
I hope to be able to successfully apply in practice the presented principles which enriched what I knew so far. The examples given at the seminar will bring about successful realization. Thank you.
R.K.Chief of “Operations”
From the seminar I learned a few techniques for finding out the emotions of my opponent. Directions for leading of conversation in a different environment (good or hostile). Specification of the characteristics of the anti-social personality was also useful. As a recommendation: to put little more stress on the conflict itself – techniques in its resolution in different situations – boss-subordinate; between colleagues and so on.
During the phone conversation, I can share that the application of what you learned to your workshops gave positive results.
The facts are as follows:
We have entered personal statistics for each of our employees. For traders - this is the sales in BGN, for the production - the production in BGN, for the front office, the accepted orders in BGN, for the back office, the processed documents in the number, etc.
In short, each employee has a numerical characteristic that reflects his weekly result.
The weekly operational meeting is on Friday before the start of the business day, because traders travel and return at different times in the afternoon.
We look at the results for each of the graphs with a trend line for the last 7-8 weeks.
The positive trend receives a monthly premium of 25%. Negative or lack of trend has no compensation.
1. Time for the briefing is reduced from 60-90 minutes to 10 minutes. The review of the results takes 1-2 minutes. The other time is to discuss the general measures to change the negative trend in one of our colleagues. Naturally, nobody is indifferent to such kind of attention and tries to avoid it.
2. Completely halted negative exposure with opinions from the antisocial contingent that everyone cultivates. The "PTS" became more active and more often achieve a positive trend.
3. Sales have increased, output has increased in what is most curious - with fewer people. My explanation of the latter is that this is due to the frequent absence of antisocial elements that are unable to work with a constant workload and high results. The joy is that these people are "illuminated" and their negative attitudes are poorly influenced. In general, the rest of the people isolated them. It turned out a social experiment!
I can write a lot more but appreciate your time, HUGE THANKS for what I have learned from you, I will be glad to meet in the future.
Give my regards to Marc,
With my greatest respect,
I also thank you for the wonderful training and personally to you for the extra time spent with us.
You have made me look differently in the people around me, whether they are our clients or my close people. I never really figured out how much you can be useful when you recognize the emotion of the person in front of you and make him go to a higher level. I tried it. This is unbelievable. Thank you!
Waiting for new meetings!
Fascinating and interesting performance by the lecturer. Categorically discharging and entertaining though it was not so deep. In each new contact one can learn something useful and practically applicable. I would define what I learned today as “each new thing is a well forgotten old one”.
Marketing and PR
The training gives us the opportunity to look from a side with enriched look otherwise common things from our everyday life. Some of those things we feel and realize internally and all this actually can be systematized. Gives us tools for managing of various situations.
Thanks to the training team! Perfect organization, professional approach, interesting point of view of the problems discussed. Provoking the interest of the workers in the sphere of business to this issue is praiseworthy. I wish you success in every new challenge! Always be so open and ready for all the managers who want to be one step ahead in the dynamic business environment.
I think that the fact two lecturers were so artistic very much help to direct the attention of the participants and to learn the matter.
The seminar is very useful to understand the basics of behavior of people who have bigger responsibility toward their subordinates and to help their work in making important decisions.
For me this seminar was useful in dependence with the job I am doing now – Chief of the Cabinet of a Minister. In my everyday life I meet different people with different personalities and have to take different decisions. I am sure, now this will be easier for me.
I want to thank you for the knowledge you gave us.
From the seminar we received useful and interesting information concerning basic principles for conflict resolution, how to define and recognize the emotions from the Tone scale and the characteristics of the social and anti-social personality. It might be added some preventions for conflict appearance. Wonderful lecturer with perfect qualifications of an orator and body language.
My name is Andrey Kamenov and I am the owner of Orbisoft, a company that manufactures software systems and sites. I like work and I do it with desire every day for 7 years. Despite the rising trend of my business, I have been struggling for a long time with organizational problems, with customer communication and the sales process. I had clear goals about where I wanted to be and what to achieve, but the path to their achievement was vague, confused, with the times of difficulty. In a few words: "A lot of work for small and unsatisfactory results." After attending the Free Boss seminar, I realized that I had lost a lot of time in search of complex systems for organizing business, time, team, products and energy. This whole chain I found in the courses of 'Ideas'. Working with Mark and his team has helped me to double my sales, organize my processes and deliver my products on time. Sincerely I recommend working with Mark and Ideas if anyone has any doubt can write to me email@example.com. I'd be glad to talk to him about it.
Impressions that I want to share with you exceed my expectations. The way of presenting the lecture from both of lecturers made me feel like a part of their team.
Enthusiasm they gave us kept it interesting all the time. The things I’ve learned will be useful for me not only in my work as Chief of the Cabinet, but also in my life – especially personal life.
I wish to the team to be always at good level and I longing to see you on the next seminar.
N.T.Chief of Cabinet
Fantastic speaker. Gives lots of energy and important data in a humoristic way. I never slept on his seminar and I stayed until the end, what I normally not do on seminars.
J.D.CEO, Building company
I received a good preparation for my work with the living human being. The exposed theory plus the practical drills will help me for more success with people.