During the phone conversation, I can share that the application of what you learned to your workshops gave positive results.
The facts are as follows:
We have entered personal statistics for each of our employees. For traders - this is the sales in BGN, for the production - the production in BGN, for the front office, the accepted orders in BGN, for the back office, the processed documents in the number, etc.
In short, each employee has a numerical characteristic that reflects his weekly result.
The weekly operational meeting is on Friday before the start of the business day, because traders travel and return at different times in the afternoon.
We look at the results for each of the graphs with a trend line for the last 7-8 weeks.
The positive trend receives a monthly premium of 25%. Negative or lack of trend has no compensation.
1. Time for the briefing is reduced from 60-90 minutes to 10 minutes. The review of the results takes 1-2 minutes. The other time is to discuss the general measures to change the negative trend in one of our colleagues. Naturally, nobody is indifferent to such kind of attention and tries to avoid it.
2. Completely halted negative exposure with opinions from the antisocial contingent that everyone cultivates. The "PTS" became more active and more often achieve a positive trend.
3. Sales have increased, output has increased in what is most curious - with fewer people. My explanation of the latter is that this is due to the frequent absence of antisocial elements that are unable to work with a constant workload and high results. The joy is that these people are "illuminated" and their negative attitudes are poorly influenced. In general, the rest of the people isolated them. It turned out a social experiment!
I can write a lot more but appreciate your time, HUGE THANKS for what I have learned from you, I will be glad to meet in the future.
Give my regards to Marc,
With my greatest respect,