Posts in July
You wake up in the morning… the shower
is not hot, you are moody. The coffee is lukewarm, you hate this. Your partner
asks you something, you answer with a snide remark. You take your car and there
is again a traffic jam. The whole day “sucks”. You come home
But what if you woke up in the morning
and said : “Today I am the mail-man, I want 10 000 clients to get their
mail in-time, and for me and my family i will receive some income and respect
Oddly enough, the shower would now be
hot, the coffee would smell nice and be tasteful. You would give a big kiss to
your partner and answer the question in a lovely way. Even if the traffic jam
was as big as before you would find a way to get though it faster. And the
whole day would move like a lightning. You would come home happy and would have
time for your partner.
What is the difference? The same shower, the same coffee, a similar traffic
jam. The difference is YOU.
In order to create electricity you need
a positive and a negative pole. Those 2 poles cannot move, they stay fixed. You
can then create current at the speed of light.
But if the 2 poles move, you create a magnet effect and you attract current
instead of creating current.
Similar it is with your being and the end result (having). If those are on one
line and fixed, you will create energy and things will go fast; But if you
doubt about who you are or who you want to be and if it is not clear what you
want to achieve for the clients and for yourself, the whole day is a misery.
Let’s assume the being here as the
position, the identity, the title. And the having as the end result of what you
This end result can be detailed into 4 categories: the result to the client of
what you do, the result to your colleagues of what you do, the result to your
family and the result to yourself.
We take again the example of a mail-man.
The first day at work, his boss tells him I want happy clients. What does he
He will throw away all the envelopes of the tax-office as well as the bad news
envelopes, and he will have happy clients, isn’t it?
But this is not the end result of a mail-man. The end result of a mail-man is
the exact information delivered to the exact place in the exact time frame.
This looks a stupid example, but most of the people of companies I have worked
with do not really know their end result to the client.
Now the mail-man comes into the office every day, his colleagues can say:
“There he is again, let us have a coffee far away from him.”
Or they can say: “Hello, how are you, come and have a coffee with
The mail-man is married. His wife can
say every morning: “Are you again going to this post office?” or she
might say : “Honey, here is some tea, have a nice day at the post
office”. A similar situation with his kid. The teacher ask them:
“What is your father doing for living?”. He might answer:”My
father is waking up every morning at 5 and comes back at 23:30 mostly
drunk.” or “My father is a mail-man and I am proud of him.”
So the mail-man assumes the identity of
mail-man, husband, father and of himself. he does a lot of things during the
day. Let us call this procedures and processes. And at the end of the day, the
mail-man has an end result for the clients, his colleagues, his family and
Now if the mail-man does not know his
end result for the client (or colleagues, family) he will put more and more
attention on how to do things instead of getting the results. His attention
goes now to procedures, processes. He slows down.
And if the procedures, processes become
too complicated he will now put all his attention on his position, title.
Totally introverted instead of reaching his end results, he will work on his
position. And thus fight for his position and title.
I see those examples every day in
business and private life with people. And the fact is that those people are good,
but they do not see their end results.
This brings down speed and effectiveness.
It even starts when the kid is young, father or mother ask the kid: “What
do you want to become later?” And the kid does not know it and for the
rest of its life is wondering what to become instead of just taking the time to
be,to do and to have results.
The question is not to be or not to be,
the question is do I have known end results and I am a person who wants those
end results. When you are in harmony
with your end results, the doing will start automatically. It is an automatic
motivating mechanism and it creates energy.
Lets create it.
Drs Marc De Turck
Special acknowledgement is made to Mr.
L..Ron Hubbard and his writings on Be,Do, Have.
Perfect: The seminar on conflict prevention and resolution was:
- Not loaded with terminology;
- Delivered in an entertaining way;
- Logically structured;
- Interesting in the communication with the participants
I want to express my good feelings towards both of the lecturers. They are two wonderful lecturers not only in theory, but also in the practice. All the information we received (despite it more difficult perception) is involved in our everyday life (in personal and professional aspect).
The good systematization will help us to see from a different angle the colleges beside us and to be able to understand them.
Thank you for the wonderful presentation and I hope we will have future meetings!
It was pleasure for me to take part in this seminar, on which I learned, systematized things, what I met in the past and intuitively recognized in my personal and professional relationships.
Thank you for your attention and for the interesting seminar you presented to us.
I wish you a lot of achievements and personal success!
I hope to be able to successfully apply in practice the presented principles which enriched what I knew so far. The examples given at the seminar will bring about successful realization. Thank you.
R.K. Chief of “Operations”
Fantastic speaker. Gives lots of energy and important data in a humoristic way. I never slept on his seminar and I stayed until the end, what I normally not do on seminars.
J.D. CEO, Building company
For me this seminar was useful in dependence with the job I am doing now – Chief of the Cabinet of a Minister. In my everyday life I meet different people with different personalities and have to take different decisions. I am sure, now this will be easier for me.
I want to thank you for the knowledge you gave us.
Thanks to the training team! Perfect organization, professional approach, interesting point of view of the problems discussed. Provoking the interest of the workers in the sphere of business to this issue is praiseworthy. I wish you success in every new challenge! Always be so open and ready for all the managers who want to be one step ahead in the dynamic business environment.
For me the seminar was very interesting, in a great extend it “opened my eyes” about the reasons why people behave in a certain way. In the last part the emotions came a little bit too much for me. The concept is very interesting and I would like to read the book.
M.K. HR Director
For me today’s seminar was interesting because I explained to myself some behavioristic, emotional and other phenomena about the people around us. I liked also the systematization of the approaches which can be used to gain results in already created problematic situation as well as methods for avoiding such situations.
L.P. Head of Business Development and Sales
Thank you for the way of presentation of the lecture and my view about the management has changed in another direction, having in mind how we can look at the team and team work.
It was very useful for me to have practical and specific example in the management of an organization.
My personal benefit from the seminar is big and I hope I will implement it in the future.
During the phone conversation, I can share that the application of what you learned to your workshops gave positive results.
The facts are as follows:
We have entered personal statistics for each of our employees. For traders - this is the sales in BGN, for the production - the production in BGN, for the front office, the accepted orders in BGN, for the back office, the processed documents in the number, etc.
In short, each employee has a numerical characteristic that reflects his weekly result.
The weekly operational meeting is on Friday before the start of the business day, because traders travel and return at different times in the afternoon.
We look at the results for each of the graphs with a trend line for the last 7-8 weeks.
The positive trend receives a monthly premium of 25%. Negative or lack of trend has no compensation.
1. Time for the briefing is reduced from 60-90 minutes to 10 minutes. The review of the results takes 1-2 minutes. The other time is to discuss the general measures to change the negative trend in one of our colleagues. Naturally, nobody is indifferent to such kind of attention and tries to avoid it.
2. Completely halted negative exposure with opinions from the antisocial contingent that everyone cultivates. The "PTS" became more active and more often achieve a positive trend.
3. Sales have increased, output has increased in what is most curious - with fewer people. My explanation of the latter is that this is due to the frequent absence of antisocial elements that are unable to work with a constant workload and high results. The joy is that these people are "illuminated" and their negative attitudes are poorly influenced. In general, the rest of the people isolated them. It turned out a social experiment!
I can write a lot more but appreciate your time, HUGE THANKS for what I have learned from you, I will be glad to meet in the future.
Give my regards to Marc,
With my greatest respect,
Thank you for the precious moments! The skill to communicate is something which we as human beings easily lose and fall into conflicts. To be able to handle them even when they seem bigger or higher than us is as important as knowing the ways in which we can fall in them. I am happy I’ve been with you and see you again!
D.P. Senior administrator HR
The seminar was useful for me because I learned how I can “order” even better my way of life – professional and personal. Thank you!
M.S. Trade Director
I hope to be able with the help of the seminar to handle the conflicts between my colleagues (and the anger in me).
I think that the fact two lecturers were so artistic very much help to direct the attention of the participants and to learn the matter.
The seminar is very useful to understand the basics of behavior of people who have bigger responsibility toward their subordinates and to help their work in making important decisions.
Impressions that I want to share with you exceed my expectations. The way of presenting the lecture from both of lecturers made me feel like a part of their team.
Enthusiasm they gave us kept it interesting all the time. The things I’ve learned will be useful for me not only in my work as Chief of the Cabinet, but also in my life – especially personal life.
I wish to the team to be always at good level and I longing to see you on the next seminar.
N.T. Chief of Cabinet
The training gives us the opportunity to look from a side with enriched look otherwise common things from our everyday life. Some of those things we feel and realize internally and all this actually can be systematized. Gives us tools for managing of various situations.
F.T. Development Manager
I also thank you for the wonderful training and personally to you for the extra time spent with us.
You have made me look differently in the people around me, whether they are our clients or my close people. I never really figured out how much you can be useful when you recognize the emotion of the person in front of you and make him go to a higher level. I tried it. This is unbelievable. Thank you!
Waiting for new meetings!
I received a good preparation for my work with the living human being. The exposed theory plus the practical drills will help me for more success with people.
Thank you for the wonderful seminar.
The lecturers were extremely communicative, they well complement one another.
I have learned a lot of new things that I hope will use successfully.
Thank you to Mr. Marc De Turck and Mr. Imre Toth for the presented subjects. For me this was a new theme and field of knowledge.
I wish success to the whole team and I am looking forward to see you!
Fascinating and interesting performance by the lecturer. Categorically discharging and entertaining though it was not so deep. In each new contact one can learn something useful and practically applicable. I would define what I learned today as “each new thing is a well forgotten old one”.
Marketing and PR
From the seminar I learned a few techniques for finding out the emotions of my opponent. Directions for leading of conversation in a different environment (good or hostile). Specification of the characteristics of the anti-social personality was also useful. As a recommendation: to put little more stress on the conflict itself – techniques in its resolution in different situations – boss-subordinate; between colleagues and so on.
R.D. Sales Manager
My name is Andrey Kamenov and I am the owner of Orbisoft, a company that manufactures software systems and sites. I like work and I do it with desire every day for 7 years. Despite the rising trend of my business, I have been struggling for a long time with organizational problems, with customer communication and the sales process. I had clear goals about where I wanted to be and what to achieve, but the path to their achievement was vague, confused, with the times of difficulty. In a few words: "A lot of work for small and unsatisfactory results." After attending the Free Boss seminar, I realized that I had lost a lot of time in search of complex systems for organizing business, time, team, products and energy. This whole chain I found in the courses of 'Ideas'. Working with Mark and his team has helped me to double my sales, organize my processes and deliver my products on time. Sincerely I recommend working with Mark and Ideas if anyone has any doubt can write to me firstname.lastname@example.org. I'd be glad to talk to him about it.
Interesting techniques concerning emotions and the tone scale.
P.G. Chief of operations
From the seminar we received useful and interesting information concerning basic principles for conflict resolution, how to define and recognize the emotions from the Tone scale and the characteristics of the social and anti-social personality. It might be added some preventions for conflict appearance. Wonderful lecturer with perfect qualifications of an orator and body language.
V.I. Sales manager